Frequently Asked Questions
Everything you need to know about your Element Brooklyn experience.
Are your products cruelty-free and vegan?
Yes, all Element Brooklyn products are 100% vegan and never tested on animals. We believe in beauty without compromise.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return or exchange.
Do you use synthetic fragrances?
No, we use only natural essential oils and plant extracts to scent our products, ensuring they are gentle even on sensitive skin.
Do you ship internationally?
Currently, we ship within the United States and Canada. We are working hard to bring Element Brooklyn to more countries in the near future.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a link to your tracking information.